It is important that our candidates are provided with clear, accurate and sufficient information to make an informed choice about their enrolment and course of study. It is important that our other clients are provided with accurate and sufficient information so that any agreement entered into is a clearly defined and accountable document. This policy and the subsequent procedures are part of our systematic continuous improvement schedule.

WTSD is expected to have procedures in place to ensure that prospective clients receive clear, accurate and timely information to make an informed choice about the partner’s services. This information should be in a format that is easy to access and understand, taking into account the clients’ abilities and access to information.

The following list is not exhaustive and may not apply in all contexts, but the types of information a client or learner might expect could include:

i. fees, including course fees, administration fees, materials fees and any other charges;
ii. course outcomes and pathways;
iii. training and assessment arrangements, including RPL;
iv. selection and enrolment of learners;
v. client support services, for example, support provided in LLN or for clients with a disability;
vi. legislative and occupational licensing requirements;
vii. complaints and appeals procedures.

The written agreement between the client and the partner describes the training, assessment and client services to be provided; and Client information services is included on the continuous improvement schedule.